Contracting Authorities

Contracting authority:

Northern Lighthouse Board

Public Procurement Organisation Number:

PMGV-7529-QWXG

Address:

84 George Street
Edinburgh
EH2 3DA
UK

Contact name:

Not provided

Email:

procurement@nlb.org.uk

Telephone:

0131 473 3104

Website:

https://www.nlb.org.uk/

Organisation type:

MINISTRY

Devolved regulations that apply:

None

Procedure

Procedure type:

Below threshold - open competition

Dynamic market:

Not provided

Special regime:

None

Scope

Title:

Crisis Media Management

Reference number:

CEPR/CRIS/2531

Main procurement category:

SERVICES

Description:

The Northern Lighthouse Board is looking to award a contract for the provision of Crisis Media Management to commence July 2026 for a period of 4 years.

The service to be provided is Crisis Media Management and associated support to NLB, in the event of a serious incident. The successful contractor will be required to be on call 24 hours / 365 days per annum, including leap years.

In the event of a serious incident, the contractor will be expected to:
•Provide a full press office service with a dedicated phone line for dealing with media enquiries. This will also include management of NLB’s social media channels and website.
•Advise and support NLB spokespeople on dealing with the media.
•Provide a media adviser at the scene or close to the scene of the incident to deal with the media and to provide support to NLB spokespeople.
•NLB will provide the contractor with key staff contact information and general information about its assets. It will be NLB’s responsibility to update this information. The contractor must hold this information on a strictly confidential basis, and it must only be used in the event of incidents or exercises following NLBs written or verbal instructions. Please detail how the information will be stored/managed.
•The contractor will be required to hold and update a list of media contacts.
•The contractor will be responsible for providing NLB with up-to-date details of their advisors.

Ad-hoc Requirements

In addition to the above, you may also be required to provide the following:

Support for NLB’s Communication Officer
From time to time, the Communications Officer may require guidance on managing negative engagement on social media or in the press. While these situations may not constitute a full crisis, they can still pose a risk to NLB’s reputation and therefore benefit from timely support and advice.

Media Training for NLB spokespeople
This is to equip NLB spokespeople with the skills and strategies to handle interviews, press conferences, and public statements with confidence and to communicate key messages clearly, stay on track under pressure, respond to challenging questions, and present themselves in a credible, engaging way across TV, radio, print, and digital platforms.

Exercise
These will take place at either NLB’s headquarters in Edinburgh or at the Oban Base.
To view this notice, please click here:
https://nlb.delta-esourcing.com/delta/viewNotice.html?noticeId=1053736824

To respond to this opportunity, please click here:
https://nlb.delta-esourcing.com/respond/Q69R7FS7E8

Total value (estimated):

GBP 65,000 excluding VAT

GBP 78,000 including VAT

Contract value:

GBP 78,000 including VAT

Contract Details

Contract 1

Title:

Not provided

Reference number:

Not provided

Contract value:

GBP 78,000 including VAT

Below the relevant threshold:

Yes

Award decision date:

Not provided

Earliest date the contract will be signed:

23/07/2026

Contract dates (estimated):

24/07/2026 to 23/07/2030

Main procurement category:

SERVICES

CPV classifications:

79430000 - Crisis management services.

Delivery regions:

UKM - SCOTLAND

Supplier

Supplier:

Charlotte Street Partners Limited

Companies House:

SC450325

Address:

Prospect House, 5 Thistle Street
Edinburgh
EH2 1DF
UK

Email:

info@charlottestreetpartners.com

Telephone:

0131 516 5310

Small or medium-sized enterprise (SME):

Yes

Voluntary, community or social enterprise (VCSE):

No

Key performance indicators:

Not provided

Associated documents:

Not provided

Other organisations

Not provided