GB-Edinburgh: Crisis Media Management

Competitive Contract Award Notice

Associated Parent Notice
CompetitiveContractNotice - GB-Edinburgh: Crisis Media Management
1. Title: GB-Edinburgh: Crisis Media Management
2. Awarding Authority:
Northern Lighthouse Board
84 George Street, Edinburgh, EH2 3DA, United Kingdom
Tel. 0131 473 3104, Email:, URL:
Contact: Ruth Millan, Attn: Ruth Millan
3. Contract Type: Services
Sub Type: Other services.

4. Description: Crisis management services. The Northern Lighthouse Board is looking to award a contract for the provision of Crisis Media Management to commence 1 May 2022 for a period of 3 years with the option to extend to 30 April 2026.

The service to be provided is Crisis Media Management and associated support to NLB, in the event of a serious incident. The successful contractor will be required to be on call 24 hours / 365 days per annum, including leap years.

In the event of a serious incident, the contractor will be expected to:

•Provide a full press office service with a dedicated phone line for dealing with media enquiries. This will also include management of NLB’s social media channels and website.
•Advise and support NLB spokespeople on dealing with the media.
•Provide a media adviser at the scene or close to the scene of the incident to deal with the media and to provide support to NLB spokespeople.
•In addition to the above, the contractor may be required to take part in yearly exercises. These will take place at either NLB’s headquarters in Edinburgh or at the Oban Base. Please see example exercise on page 7 of the schedule of requirements
•NLB will provide the contractor with key staff contact information and general information about its assets. It will be NLB’s responsibility to update this information. The contractor must hold this information on a strictly confidential basis, and it must only be used in the event of incidents or exercises following NLBs written or verbal instructions. Please detail how the information will be stored/managed.
•The contractor will be required to hold and update a list of media contacts.
•The contractor will be responsible for providing NLB with up-to-date details of their advisors.
5. CPV Codes:
79430000 - Crisis management services.

6. NUTS Codes :

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: SCOTLAND,
8. Reference Attributed by the Awarding Authority: CEPR/CRIS/2173
9. Awarded to:

Charlotte Street Partners
National ID: SC450325, 16 Alva Street, Edinburgh, EH2 4QG, United Kingdom
Tel. 0131 516 5310
Attn: Tom Gillingham
Value Cost: 13,200
Is Awardee likely to subcontract?: No Awarded to SME?: Yes
10. Date of Contract Award: 29/04/2022
11. Number of Tenders Received: 3
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 01/05/2022
Period of Work End date: 30/04/2025