GB-Edinburgh: Website Support

Competitive Contract Award Notice

Associated Parent Notice
CompetitiveContractNotice - GB-Edinburgh: Website Support
1. Title: GB-Edinburgh: Website Support
2. Awarding Authority:
Northern Lighthouse Board
84 George Street, Edinburgh, EH2 3DA, United Kingdom
Tel. 0131 473 3104, Email:, URL:
Contact: Ruth Millan, Attn: Ruth Millan
3. Contract Type: Services
Sub Type: Computer and related services.

4. Description: Software support services. Technical computer support services. The Northern Lighthouse Board (NLB) has a corporate and e-commerce website. Both sites are built in the WordPress environment.

•NLB main site (
•NLB shop (

The objective of this project is to put in place a support and development contract with an established company with proven expertise in the WordPress web and e-commerce arena. This contract is for a period of 4 years.

The websites are managed by NLB staff who upload content to the sites and process orders on the online shop. Both sites are public facing.

Data Security – is an important part of this contract and Suppliers must hold either Cyber Essentials, Cyber Essentials Plus or ISO27001 certification, to be considered for this quotation.

The selected company will enter into an agreed contract to deliver technical support during 24/7/365 of the NLB website and shop. The contract will include the following requirements.

•Review the existing WordPress NLB website and e-commerce shop and provide a recommendation report
•Quarterly health checks
•Updates as required
•Upgrades as required
•Development work as and when required. Based on a 7 hours day rate (for example, creating a new
area/page from supplied graphics)
•Training as and when required. Based on a 7 hours day rate

A service level agreement will be required to be provided by the Supplier, this must include availability times, response times and policy on resolution times, as part of the agreement NLB are looking for a response time of 4 hours, for critical response.
5. CPV Codes:
72261000 - Software support services.
72611000 - Technical computer support services.

6. NUTS Codes :

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: SCOTLAND,
8. Reference Attributed by the Awarding Authority: FAIS/SUPP/2290
9. Awarded to:

Big Blue Door Limited
Crown & Sceptre House, 60 Queen Elizabeth Street, London, SE1 2PZ, United Kingdom
Tel. 0203 773 6040
Contact: Paul Jenkins, Attn: Paul Jenkins
Value Cost: 22,200
Is Awardee likely to subcontract?: No Awarded to SME?: Yes
10. Date of Contract Award: 14/11/2023
11. Number of Tenders Received: 16
12. Other Information:
Other Information: To view this notice, please click here:
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 15/11/2023
Period of Work End date: 31/10/2027